FAQs | Star Rentals | Northern Ireland’s leading commercial vehicle hire company, operating a fleet in excess of 150 vehicles.

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Tel: 028 9083 2232

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Frequentley Asked Questions

Q-How do I order or book a hire vehicle?

A-When you require a hire vehicle from Star Rentals you can call our office, send us an email or use our online reservation service.

Q-What sort of vehicle will be suitable for what I need to carry?

A-When you contact us we will ask you about your specific needs and requirements and upon speaking with you we will be able to pin point the exact vehicle to fulfil your requirements.

Q-How does insurance work?

A-We do not provide insurance with our vehicles. If you are a private hirer, you need to contact your insurance provider and ask them for “temporary commercial cover” for your hire period. If you are a business user then you can either add our vehicle to your current fleet policy or provide us with a fleet cover policy.

Q-What happens if I break down?

A-If you encounter any defects or vehicle issues during your hire you simply call our office number which is manned 24/7. Our member of staff will ask for all details such as defect information, location etc. Our member of staff will then be able to dispatch the relevant support assistance to you to get you back on the road. Should the defect not be repairable roadside then a “like for like” replacement will be arranged to be sent to your exact location.

Q-How do I pay?

A-We accept all methods of payment such as cheque, debit card, credit card (3% surcharge) and cash


	3 Mallusk Road, Mallusk, Newtownabbey, BT36 4PP Tel: 028 90 832232 Fax: 028 90 839098 Email: info@star-rentals.com